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Tiscali are surveying music fans about their download habits - take part!

Internet Service Provider Tiscali is doing some research to find out more about the download habits of music fans and they'd like DiS readers to take part.

They say:

Digital music, CDs, downloading and sharing music are all the subject of much discussion right now and soon the Government may legislate to oblige Internet Service Providers to intervene where music is downloaded or shared illegally.

We want your real views on this subject, on whether you buy CDs, download or borrow and share! So please take a minute to complete this survey which is completely anonymous to help us in shaping how you buy and what you pay for music in the future.

To partake in this anonymous survey click here.

I usually hate people moaning about people "selling out"

but I don't think it's a great thing when an indepedent music site's main news of the day is a thinly-disguised advertisement for an ISP.

it's not

it's a survey for government.
there isn't much "news-worthy" of note going on at the moment.

I couldn't find

The option for 'Home taping is killing music'...

This is just a ploy

to find out the reality of what and how much people are actually downloading. I received a lovely letter from Tiscali a few days ago threatening legal action over 1 song that had been downloaded using my internet account. They didn't seem particularily interested in wanting to know my 'real views' when I tried to explain that it was someone else using my account that had downloaded the track...

There's something horribly depressing

about the survey asking how you listen to music and "on my stereo" not even being an option.

There wasn't a slot

for my 12"s. I went home sad.

tiscali can go get fucked,

worst company in existence

I did it and then sent this to 'em:

Dear Tiscali,

I came across your "gritty" music survey on downloading via Drowned In Sound.

Whilst it may have been well-intentioned, I found the wording of the questions to be 'loaded' and presumtious - you could often guess what the answer was "supposed" to be. Sometimes there appeared to be a thinly beiled motive behind the question, but the question was poorly thought out or clunkily worded, thus introducing ambiguity. And it was often the case that there was no appropriate answer, but you were still forced to choose one. Other questions limited you to one answer with 'radio buttons' where 'check boxes' would have been appropriate.

Should I come across an article mentioning any findings based on this survey, I shall not hesitate to point out it's flaws.

As someone has commented on the DiS thread, "There's something horribly depressing about the survey asking how you listen to music and "on my stereo" not even being an option." To that I would add "on the radio".

If you're only bothered about how to sell mp3s, basically, what folk would go for is a legit model based heavily on allofmp3.com - and you know it. Amazon is nearly there, but it's prices are *way way* off when you look at their CD prices (including "used&new" and excluding headline mp3 prices) when you consider the relative production costs. And it's all due to moneygrabbing from any party who has the slightest input in the sale of supposedly legit mp3s.

Regards,

xxxxxx xxxxxx

I sent the following to 'em:

Dear Tiscali,

I came across your "gritty" music survey on downloading via Drowned In Sound.

Whilst it may have been well-intentioned, I found the wording of the questions to be 'loaded' and presumtious - you could often guess what the answer was "supposed" to be. Sometimes there appeared to be a thinly beiled motive behind the question, but the question was poorly thought out or clunkily worded, thus introducing ambiguity. And it was often the case that there was no appropriate answer, but you were still forced to choose one. Other questions limited you to one answer with 'radio buttons' where 'check boxes' would have been appropriate.

Should I come across an article mentioning any findings based on this survey, I shall not hesitate to point out it's flaws.

As someone has commented on the DiS thread, "There's something horribly depressing about the survey asking how you listen to music and "on my stereo" not even being an option." To that I would add "on the radio".

If you're only bothered about how to sell mp3s, basically, what folk would go for is a legit model based heavily on allofmp3.com - and you know it. Amazon is nearly there, but it's prices are *way way* off when you look at their CD prices (including "used&new" and excluding headline mp3 prices) when you consider the relative production costs. And it's all due to moneygrabbing from any party who has the slightest input in the sale of supposedly legit mp3s.

Regards,

xxxxxx xxxxxx

to

They replied. Kinda.

Dear Mr. xxxxxx,

Thank you for your email, the contents of which have been noted.

Please note, you will need to send us 3 of the following pieces of information, we are very sorry for this further inconvenience but it’s a Data Protection requirement.

Customer Account number
Account holder’s full name
Account holder’s address including postcode
Account holder’s date of birth

Kind Regards

Jxxx Mxxxxxxxxx
Tiscali Customer Relations

response

Dear Mr xxxxxxxxxx,

You have all the relevant information required to formulate a reply to my original email.

To claim you cannot do so without an account number, name, address and date of birth, due to an unreferenced "Data Protection requirement", is a falsehood.

I am not a Tiscali customer. Merely a potential customer, making comments on your website's "gritty survey on Music". If you do not wish to comment on the points I raised then that not a problem - it's your decision. But please be honest about it.

Regards,

xxxxxx xxxxxx

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