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the general public like cheese and cold meats
She now thinks considerably less of me.
i'm warning you
It's so annoying, but it's true.
Also when I worked for Virgin Media (virgin lol), a guy turned up at the call centre to 'fight' me, because it was going to take too long to get his set top box fitted. He was removed by police.
it was supposed to be anonymised - PO box address, London numbers, etc. but the guy live din Brighton and knew about it, turned up and wanted to kick off.
pretty anticlimactic really.
worst is if you dig your heels in you feel like a 'computer says no' bureaucratic drone
I always loved doing that if someone was being an awful cuntflap to me. The only way that I would go out of my way for someone was if they treated me like a human.
the general public like snacking when driving motorised vehicles.
but in a previous incarnation on the phones in a local council it would appear most women in wealthy Surrey enclaves are generally rude and often totally lose their shit over minor issues, screaming and becoming unintelligible before they put the phone over to their husband who calms things down
(all together now)
Customer: "that one must be free then eh?"
*despite hearing joke 7 times already that day, whole shop and passers-by erupt into convulsive laughter due to power of humour*
customer: "you have to sell it at the advertised price".
No you don't. Pay the extra 50p dickhead.
if they just took three seconds to look it up themselves then they'd know it's total bollocks.
they probably overheard someone (wrongly) say it once and that's enough proof that IT IS THE LAW.
As if we're forcing them to buy it at that price - you don't want to pay that then fuck off and don't pay it.
I love people.
basically says that a 'marked price' is an essentially an invitation to barter - so technically the business can say the item costs more money that it was marked at but they have to inform the customer so the customer can decide whether or not to pay that amount.
I think it's only 'illegal' to charge a customer more than you tell them they'll be charged (i.e. telling them it's £12 then charging them £15 or something).
The law needs to leave some wiggle room for when things get priced wrongly by accident or someone picks up some £30 thing and shoves it on the shelf marked "everything £5" so basically you can't say "if it says it's 50p then by LAW it's 50p" etc etc
I apologise if we're not disagreeing - my brain is melting inside my head today :(
like putting a poster up in the window saying "6 pack faberge eggs only 20p this week only" then when people come in you say "oh yeah sorry its actually £200,000"
where things in my store have gone up in price and the price tag hasn't been updated yet or been missed by accident etc
Mostly, as it's not the customer's fault we'll just sell it at the price the sticker was at but there's no legal obligation to do so.
Never had issues with things having an advertised price other than the section it's in or the price on the box.
so until an item is taken to the till and money is handed over then there is no contractual obligation to sell at any price.
I've got all the legal stuff covered.
much more eloquently put than me haha
The marked price is an invitation to treat, and doesn't form part of the contract. The contract consists of the customer's offer of money, the shop's consideration of it, and then its acceptance.
Thanks for taking what we both said and saying it again.
Really appreciate it.
we can deduce that we are in agreement now!
the shop don't HAVE to sell it at that price ffs
'essentially an invitation to barter'
also 'invitation to treat'
but then I started thinking that didn't make any sense so I convinced myself I was wrong and changed it to 'barter'.
My head has been banging all day hence stupidity/forgetfulness (not sure what my excuse is every other day tbf).
or maybe it's 'invitation to bargain'. basically means the same thing.
Starts talking to them as if he's presenting a case in court or something (my dad's not a lawyer).
"I was in this establishment last week buying this yoghurt which I did proceed to take home. I was shocked and agrieved on arrival at my domicile to find that the yoghurt was out of date and thus unusable. In order to settle this affair I demand that you give me £50 worth of vouchers. If this demand is not met I will settle for a refund"
I love the tone people adopt when complaining about something. It's especially good in an email when you can reply with a completely reasonable, conversational response two minutes after they sent it. Completely takes the wind out of their sails.
Its not surprising that you dropped a pint when trying to carry it back to your table along with 3 others and a bag of crisps between your teeth. - MEN: KNOW YOUR LIMITS
Do not rip up bar mats for no reason - no it does not help to stuff the shreds into an empty glass
Candles are not for playing with, they are to make us look posh
If you barge in the queue at the bar in front of people and demand to be served, I probably will serve you the first time because it makes my life easier. The second time though, you're gonna have to wait as long as I can make you.
but at least you missed out on the era of pour a little amount of beer into the ashtray to make it easier to put out your fag.
- would you like a bag?
- nah, save the planet and all that. LOL
"Would you like a bag for those 2 small bottles of beer which could probably easily go in the rucksack/handbag you have instead?"
"Oh yes please, just to stop the clinking. Don't want people thinking I'm an alcoholic! Lol!"
People don't realise that if you're not going to hear clinking coming from somewhere, that place is an alcoholics bag/pocket/hand.
what is this logic these people have!?
When I've been let out of my cage and become one of Johnny Public I'm nice as pie and probably say 'sorry' too much if anything, but I'm constantly aware of many (as mentioned above) psychopathic buffoons marauding their way from one disaster to the next. Avert eye contact. Wonder how it got this way.
This is all discounted if I'm drunk or anything else in which case I'm a constantly dazed half-awake road block.
but for some reason utterly terrified of video store workers
presumably not any more, as there aren't any.
humans left standing.
we acted like utter, utter pricks.
it was glorious. heady days.
You weren't even supposed to be there that day.
I used to get loads of emails thanking us for a successful transaction and I was told to delete them all without replying, made me feel really guilty
Plenty time sunshine.
People correctly assume bored looking students don't know much about pans.
People still asked me for wine advice.
because then it makes you seem older than if you're just buying baileys or smirnoff ice"
where I had to phone up people who'd just bought a luxury car and ask them about their experience. They were all really friendly and flirty and LOVED talking about the cars they just bought. One chap asked me what my favourite car was, I had no idea and I'm not really into cars, so I just said an Aston Martin because that's James Bond's car and I thought that would impress him.
he's just into his telly is all
I got confused, it was actually God I loved all along and God was working through the vicar
that/why fresh food probably won't be replenished several times a day. people actually used to come into the bakers at 4.59pm and expect hot pies/fresh cream cakes/a selection of fresh loaves of bread and get annoyed that they had to get a yum yum (why would anyone ever be annoyed about that).
and say "this says £5, you have to sell it for £5 now" so then I'd say, "Ok we're withdrawing it from sale".
and he pulled out a picture of the vintage rolls royce he'd just bought to show me
Cheers mate, was thinking of getting one of those myself but on £6.31/h I can't quite find the funds at the moment.
That if you take 2 roast beef dinners to a table containing members of "The General Public", and ask "2 beef?" so as to ascertain who ordered said roast beef dinners, that on average 1 in 4 members of "The General Public" will very wittily reply "Or not 2 beef?"
I worked in a council office that dealt with blue disabled parking badges once. That was endless fun.
"Can I get a blue badge?"
"I'm afraid not, no."
"You're not disabled."
"I BET I'D GET ONE IF I WERE BLACK."
That last line - actual quote from a troubling number of people. Occasionally exchanged with, "if my name was Ahmed" or similar.
*sample taken mainly from the Barnsley area
I'm only posting in case they see this one day. I'm the redhead babe that served you in a bookshop with a fringe in about 2011/2012. There's no way they'd forget me. Lass in a shop.
Love 1: he was slightly shorter than me(5'7). Had dark curly hair and amazing eyes. He asked for Too Black Too Strong. We didn't have it. He left, I had no banter at all. Shame.
Love 2:He came in once a month. Wife,kids, walked past him pushing a pram in the village once. Very tall, blonde, looked like the prince in beauty and the beast. Had a skin problem of like pink patches down his back. (Not sure why I'd seen his back).
In both cases I felt tremendously faint and dizzy, saw blonde guy several times and just indescribable nerves and faintness.
Bad edit in my desire for these two men to find me. They would have to be searching for some pretty obscure terms for a long time to find it. But I still have hope.
work at a pretty small bar. have 5 lagers, guiness and 2 ales on tap. all the taps right next to each other, right in the middle of the bar, right in front of customers but the amount of people who are shocked when they order carling/john smiths and we dont have it is ridiculous. quite a few have left to find a place that does sell their favourite tasteless pisswater. idiot dickheads
You'd be working in a pretty big bar instead
- people *do* in fact inadvertently return their homemade pornography to video stores on the odd occassion, a la trainspotting
- parents do not take it well when you inadvertently broadcast said tape on the store AV system whilst somewhat carelessly checking out what's on it
but would be putting career and future job reference massively at risk
this is NOT what brusma did ;) "working in a kitchen, i put a condom up my anus before cooking it for an order because the person who bought it was black"
he loves his job but hates the public
the complaint about your job was a bridge too far. you, sir, are fired!"
on a scale from 1-10, how obvious is it when some daft twat who doesn't know beer from warm piss accidentally walks into a proper pub and has to make a snap random selection from the 10 smuttily named ales while trying to keep the panic off his face?
show 'em your not soft
'would you like to try it first?' you know they're on to you
er, I mean my friend got.
You wouldn't ask to try a bit of the steak before ordering it.
- The General Public believe that the children's area of a bookshop is a creche and that they can leave their 4-8 year olds there while they shop elsewhere
- The General Public believe that the alarm systems at the door are triggered by a book's barcode. They will attempt to thieve books by ripping off the barcode rather than finding and removing the magnetic tag.
- The General Public love maps, but cannot fold them up as in the map's virgin state.
- Posh members of The General Public will perceive working inside a bookshop to be some sort of intellectual bohemian idyll and frequently suggest as such, not realising that most of the work is lifting things around, destroying dead stock at the request of the publisher, and selling books about the Krays to people in shellsuits.
Some woman took a whole pile of chick-lit, tore the barcodes off of each and every one, and tried to take them out of the shop under her coat. Once she'd stopped protesting her innocence, she was amazed that the alarms went off and told us that we must have 'a top of the range' system despite it being decades old.
people are weird.
but THAT's the weird thing about her?
Posh members of The General Public will perceive working inside a bookshop to be some sort of intellectual bohemian idyll and frequently suggest as such, not realising that most of the work is lifting things around, destroying dead stock at the request of the publisher, and selling books about the Krays to people in shellsuits.
- The General Public believe that any attempt at a bookshop to make a profit of any margin at all is 'ripping off' the customer, when quite often the shop will only be able to purchase stock from publishers at a much higher price than it would be for The General Public to buy direct from a supermarket.
I worked in a bookshop during the launch of Harry Potter 4. We made about £1.20 from the ~£14 we charged. Tesco sold it for about £7 a copy. What should've been a fun day at work was a constant repetition of the same justification of our 'high' price.
The last one especially. Fucking hate bookshop staff. Particularly the spoddy bloke on the 2nd floor at Foyle's, Charing Cross Road branch.
You want to take this outside, pal?
once in waterstones it happened at least twice within the space of about 20 minutes
that's what makes it unexpected
but I do know that if you wear a his-vis jacket you suddenly leave yourself open to baffling questions and hideous abuse from members of the public who think you are their personal representative in the government.
so get really fussy about stuff for no reason. (they all eat out a lot and do bake off at home)
ask for (our horrible) gluten free bread but when we run out and can't have it they're fine with any other type of bread.
proliferation of artisan suppliers who start making beer. bread. whatever for the cultural currency, but are really bad at it.
we've never been able to get good bread and all the places that were making bread for years shut down before the food revolution happened
are you even real
not 100% of the time, but in general
I might give this for some specific jobs, but working in maccas? absolutely no way, pal
because earrings, purses, necklaces, rings, bags, other little FAFFY FUCKING BITS OF SHIT would fall on to the floor and people would just pretend not to acknowledge it and i would be stood in the corner thinking about how i would want to murder them.
organising their rails and pick stuff up off the floor and stuff and then realise i'm in H&M and i don't work here.
you can't turn that stuff off.
Who's having the chicken?
*goes to put chicken down*
THe plates are really hot. No honestly really hot. THE PLATES ARE HOT. Oh.
*customer with scorched hand glares at you*
...that i am going to touch it as soon as it is in front of me and he/she has walked away. I can't help myself
wet paint, aye? let's just see
- do you know who I am?
Up there with barstaff who bring your Guinness over 'once it's done'. Proper King-for-a-day stuff.
tell them that a plate is hot and they'll have to touch the plate before accepting it.
and i would have to be all like "😀 okay then i'll get that sorted straight away for you 👍" and actually want to just tell them to fuck off 👌
they think they're right but they're not
are decent, reasonable and compassionate, whilst holding values which the average poster on here finds mystifyingly inept.
every customer where i work is a very drownedinsound.com customer
by heaping junk food in queue aisles & big buy one get one free offers on endless low nutrition junk
i did myself a mischief with a £1 Galaxy 400g bar at lunch thanks to Tesco
entertain me much more than i assume they would
because they don't trust you to take their request seriously.
Actually had someone ask for skinny milk because they were allergic to semi skimmed and full fat.
i have allergies. it's hard. people think we're just trying to lose weight, are orthorexic or just being fussy.
people don't know about cross-contamination. i can't really eat out and have to avoid a lot of 'naturally' free from products, unlike the people doing this as a lifestyle change voluntarily.
I'm always understanding of the danger of an allergy, but more often than not it was people claiming allergy than having one.
Another common one 'do these brownies have nuts in? I'm allergic to nuts'
'no, but they may have traces and will have been made somewhere with nuts around, so probably best to avoid it I'm afraid'
'nah I'm sure it'll be fine.'
seriously, just ask if it has nuts in and that you hate nuts.
has this got nuts in it?
yeah a bit.
ah well, not like whole bits of nut tho? probably fine
people when they have been passed between a couple of departments love saying "I have been passed from pillar to post" and want you personally to fix their problem, even if they have a billing query and have come through to me on technical support where I am physically unable to see let alone resolve any of their billing problems. This was BT though, they had so many crazy departments that even navigating it internally was like traversing a horrific telephony based labrynth which led to dead ends and being passed to offices all over the place.
once had someone trying to get one of the big containers of chopped up pineapple as part of a meal deal. PUT IT BACK.
you shouldn't be so mean
the moment they turn to walk away, they are grimacing.
most of the people who get stuff off the deli are A) lonely and B) buy stuff that's sold prepacked for cheaper.
there is stuff on the deli that you can only buy on the deli, but i probably served that about 10% of the time. people just like having you do something for them and then complain when it's 5g over what they wanted.
1) Most customers are nice
2) Most times customers aren't nice, it was utterly avoidable if they were served by someone who actually has the right temperament and intuition for customer service
3) Customer service isn't a valued skill in terms of status and respect, in the eyes of most employers
4) Customers who are rude generally get their own way, but in my company we go out of our way to level that, and reward niceness with generosity
from the biggest scumbag upwards claims to have a solicitor they can consult.
have some strange ideas about what BBC watchdog will be interested in covering.
If you go mental over a minor issue, the other person might actually go out of their way not to help you. In this situation being nice actually helps. However if it is a major problem, the people who are the loudest, most obnoxious pricks tend to get what they want. In my place we even have "sensitive customers" where it warns you that they are pricks basically. They get their issues dealt with more quickly, we get management chasing us if we have a couple of open cases for these "sensitive customers". It is purely because we will get shouted at and ultimately the management will get shouted at, and will end up giving them free stuff to calm them down. We probably spend more time, effort and give away more freebies just to stop being shouted at than trying to get more business out of our nice customers who don't flip out.
bad customers shouldn't be rewarded - though I understand wanting to avoid conflict.
a) how many caps in the subject
b) how many exclamation marks after the word SEAN
It's quite astonishing how many General Publics don't understand the concept of no win-no fee.
"Why have you sent me an invoice for £75??"
"That's our fee for winning your claim."
"I thought you was no win no fee."
'no! Win - no fee'
living our lives like The Wolf of Wall Street.
rarely had a rude customer. I used to hang up on the ones who were arseholes, but not in an obvious way - I used The Richard Nixon Method. Apparently, when he was talking to someone he didn't like, Nixon used to hang up in the middle of a sentence HE was delivering. The basis being that no-one would hang up mid-sentence so there must be some sort of fault on the line. Worked every time and they never rang back or complained.
On a separate note, I was once doing a phone appointment with a guy who was walking through Brixton and he had his phone nicked. While I was talking to him on it.
If you explain the very limits of your power, and the very best situation for them, they'll usually take it (even if truthfully, they could keep pushing). The two types of people who are hardest work have been people with disabilities and single mothers, without a shadow of a doubt.
when the whole country was flooded over winter, if you said theres nothing that can be done to get the rain away they would proclaim BUT IM DISABLED/A SINGLE MOTHER, IM GOING TO MY MP THIS IS OUTRAGEOUS as if I'd employ some sorcery to spirit away the water because they've said the magic words.
parents in general, when I worked in a book shop some couple dropped their baby in the toilet whilst changing them, claimed it was because the seat was broken (still cant quite work out how that would work), came out to find someone to blame and complain to me because I was behind the till kept just staring at me and saying 'MY child' 'MY child', didnt really know how to react, just said 'think costa look after that'.
probably said this one here before, but when I worked in waterstones an old man came in and tried to buy a fancy bible. It didnt have a barcode so I went over to the computer to look it up, he acted like this was the biggest bureaucratic inconvenience he had ever experiences, he actually placed his head on the counter in a moment of fax-esaperation and said 'I just want to buy a bible' , which I thought was a bit over the top. Wish I had the bottle to say 'sorry computer says no, can I interest you in a qu'ran? torah?'.
I think most of the people I see (SIXTEEN A DAY!!!!) are okay but you only remember the nobs. Lots of people like UKIP in South Shields :( As far as I can tell
EVERYONE will say 'you're left handed, that means you're clever' when they see me writing
EVERYONE will answer 'no, just my wife/husband up the wall!!' if I ask them if they drive and they don't
EVERYONE will say 'only if i've had a drink!!!' if I ask them about headaches and they aren't actually getting any
When I volunteer on the Star & Shadow bar all of the people ordering drinks are fantastic. Unnecessarily so. Like 'you've just put your finger in my tea there mate. Nah it's alright. Nah seriously'
Working in customer service is a bit like being a DJ.