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Fuck off with your bilingual error messages an' all.
I think https://www.gov.uk/ is absolutely brilliant.
Until you want to do anything, and you're redirected to the same old site as before to carry out the intended action.
Fairly stylish initial effort. Fairly poor execution so far.
all other Gov sites are being migrated over to that new style.
It won awards too.
if they finish the project in the way it's been started, it'll have been worth it
But filling out forms and stuff in the DVLA site is some next level bullshit.
but the HMRC website actually reduced me to tears once.
It was the overwhelming feeling of defeat that I just couldn't handle.
My girlfriend had to take me out for a walk to calm me down.
but done it wrong and been punished, can be prosecuted, such is the site's utter cuntishness
to encourage mistakes and make people overpay stuff out of fear.
There was a thing of 5Live a while back about people who'd been wrongly persued for under-paid tax. It was due to basic errors at HMRC's end, but they had people in court, froze their assets and one guy committed suicide.
I'm still getting demands for N.I, even though I haven't earned a penny from self-employment for over a year and have told them I'm no longer trading.
The hate I have for HMRC is so strong it actually causes me to get sexually aroused.
Also, sorry for spelling "exaggeration" wrong earlier.
I was told explicitly by one of their staff yesterday that an email confirmation that they'd received a document I'd submitted couldn't really be treated as confirmation of them having received the document, and that I'd have to check with them after the the fact that they'd received it.
Sorry, what? You send me a confirmation email with unique reference numbers and that's not enough for me to assume that you've successfully received the document I've sent you?
This whole thing was during a 90-minute period of being on hold, trying to navigate their infuriating phone system, and speaking to people passing me between incorrect departments - the only reason I'd called them in the first place was because they'd sent me a threatening letter about collecting assest to recover a debt that I DON'T EVEN HAVE with them.
about illegally parking a car I haven't owned for over three years.
I even have the acknowledgement slip that I'm not the registered keeper, but apparently the onus is still on me to do something about it so I don't get fined.
I may be preaching to the converted here, but have you written to them or been into a local office?
incompetent, aggressive, antagonistic. They seem to employ a certain type of person, or encourage them to behave in a certain way that is totally inappropriate and inconducive to achieving anything other than offense. You really have to try it to believe it. How can this level/quality/state of 'service' still exist?
All their correspondence is so vague, the websites are appalling, the way the staff speak on the phone is phenomenally rude. They actually insult you, laugh at your confusion but then go on to help confuse things even more by contradicting themselves, adding more levels of vagueness to what they need from you or want you to do then getting shitty and condescending.
I have had a conversation that went a bit like this, repeatedly, for an hour.
ME: "Hi, I am wondering why I have this self-assessment invoice for £1000 when I haven't been self-employed for 3 years and never even earned that much"
HMRC: "Because you owe us the money, you have to pay it"
ME: "But what does this charge relate to, why am I paying it?"
HMRC: "I don't know what you mean. Because you owe us the money. Go to your local tax office. You need to pay now or you'll be fined"
I can say 'they' because I have spoken to many different people and they consistently behave exactly the same, as if they're trained for it. As if their ethos is "whoever has to phone you for assistance or in response to our confusing letters is fucking tax dodging scum - treat them with the contempt they deserve and nothing less"
Good luck getting them to stop listing you as self-employed. It took me 4 years.
Had a voucher for a free twenty four page book. Almost resulted in the end of my marriage, a destroyed PC and a shooting rampage. Didn't complete even complete it.
Long live foto.com.
Apart from my company's intranet s(h)ite, the ones that get up my goat are any that make it difficult for you to get a contact telephone number when you want to talk to a real person about a query/problem rather than navigating a website e.g. BT: for a company that manages a phone network they really don't like to talk to customers.
Eventually had to resort to a public forum thread
Pisses me right off when you finally discover a 'Contact Us' hyperlink tucked away at the bottom of a page and, rather than coming up with a list of potentially useful phone numbers, it redirects you to another page so that you can write an e-mail. Agghh!
Helped design and test both the tax disc and driving license sites, so fuck you it works properly
Of course I jest, it can be remarkably frustrating at times, but the shear volume of transactions that are processed on a daily basis is mindblowing. All in all it works pretty well
Do you mind if I ask where you are seeing bilingual error messages?
The time out message is in English and Welsh.
I learned this from repeatedly trying to enter my address after it couldn't find it from my postcode. Then faffing around trying to correct it.
Also, why can't I change my title online? Bitches don't know 'bout my doctorate.
Back buttons don't always work in that system, depends on what stage you were at. So you will get the timeout. Also, name change can only be done via a form unfortunately. Are you only trying to change your title or are you doing an address change as well?
I agree that a bilingual message seems a bit daft there, but saves cash innit?
I'm renewing, changing address and changing title. I've concluded the form is probably the most expedient way to do this.
they are absolute shits
prepare to have to enter your username, password and favourite musical instrument in about 7000 times