Automated services
So last night I had my credit card stolen. It really was stolen - not just left somewhere. Pick pocketed out of my coat.
Anyway, thankfully I realised this fact rather quickly and called to cancel my card before the thief could get his Christmas shopping done.
However, as soon as I dialled the card cancellation section of my bank, my speedy reaction was thwarted by the annoying automated service. The fake man's chipper tone of voice and request for repeating what I had just said, took the panic levels (and anger levels) to dizzying heights.
Fair enough they're supposed to halve the queuing time but come on. You would think with a card emergency something with speed would work more in a customers favour.
Mind you, the muppet who answered the call after the automated wank fest ended, was no better.
Rant. Over.
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You've never worked in a call center before, have you?
I can assure you that Automated services are VITAL.
Also a tip would be to try saying 'Advisor' when you get threw to any automated service, some of them just cut out if you do that. Failing that just keep on mashing buttons until it shuts up.
What I don't like is the automated services which ask for info (account number etc)
to 'speed up the process' only to be asked for the same fucking information when you eventually get through to a human.
Oh yes I forgot about this
So my card was stolen, I was calling to cancel the card, automated service says: "say or key in your long number on the card which has been stolen" ?????
Or when it asks you for characters from a password you have no memory of setting up
And rather than giving you a 'Press * if you don't know' (which would then forward you to a drone), you have to enter a 'wrong' password half a dozen times before it gives up on you and forwards you to a humanoid.
The call centre I work in has this for people calling for password resets
We're supposed to give them a new pin and conference them back in to the automated system and listen in to make sure they're doing it right or then tell them what they did wrong and make them do it AGAIN, etc. Literally none of us beyond the biggest jobsworths actually do it though cos it takes about 30 seconds for us to just reset the password manually.
yeah you fucking loser, never worked in a call centre?
Proper job, m8.
I'm going to try to drop the phrase "Automated wank fest" into every conversation from now on.
The other day I found out how much those things cost to set up/run
For a smallish business anyway. It was shocking.
Spill
10k in the first year
4k a year after.
you think you could get an actual person to answer the phone for 10k a year?
these things are always priced to compete with the alternative
so I guess it's not really that much
I find that women generally think things they've misplaced or lost have DEFINITELY been stolen.
In these days of chip & pin you'd hope they couldn't spend too much with it, at least.
The thieves all have those...machines now though don't they?
hate these things with a passion