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someone rang up and shouted because she'd rung 3 times and got through to the wrong place and there must be something wrong with the phones and i suggested that she'd pressed the wrong options as nobody else had had any problems but she was through now so how could i help? and she said that she was going to hang up and call again to prove that there was a problem with the phones. then she hung up. mental. she didn't even ask what department she was through to.
when they are raging, they never know how to react!
Had anyone swear at you yet?
i had a really rude woman the other day but she didn't swear, but then i saw a record of her previous call where she'd sworn at the person so much she'd hung up on her.