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So I just tweeted O2 with a customer service enquiry as I couldn't be arsed to call them

Smee [Edit] [Delete] 22 replies 15:15 December 3rd, 2012

Apparently this is the best thing to do these days - I'll keep you posted.

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Cheers

andyvine | 3 Dec '12, 15:16 | X | ^ This | Reply
They tweeted back straight away which is good.

."Hi Joe, best to give us a ring to discuss this!"

Smee | 3 Dec '12, 15:20 | X | ^ This | Reply
- Great thread.
  
  deadonthestairs @Smee | 3 Dec '12, 15:21 | X | ^ This | Reply
  
  cat_race, fitzcarraldo, boothyfearssatan, chickenbones, brusma, japes, Smee, ethricdouble, and waffle this'd this
- In your face
  
  andyvine @Smee | 3 Dec '12, 15:21 | X | ^ This | Reply
  - what they meant was "no it is not possible to take a holiday from your contract"
    
    but didn't want to say it in public the low down dirty good fer nuthins
    
    Smee @andyvine | 3 Dec '12, 15:41 | X | ^ This | Reply
- are you this "creepy joe" everyone on here talks about then?
  
  fitzcarraldo @Smee | 3 Dec '12, 15:22 | X | ^ This | Reply
  - http://badkidsjokes.tumblr.com/post/27829444930/crazy-joe
    
    andyvine @fitzcarraldo | 3 Dec '12, 15:43 | X | ^ This | Reply
    - :D
      
      fitzcarraldo @andyvine | 3 Dec '12, 15:45 | X | ^ This | Reply
      
      cat_race and chickenbones this'd this
  - no I think that's DaddyOrChips
    
    Smee @fitzcarraldo | 3 Dec '12, 15:44 | X | ^ This | Reply
    - i knew this already, that was my joke :(
      
      fitzcarraldo @Smee | 3 Dec '12, 15:45 | X | ^ This | Reply
      - oh right sorry
        
        I don't get it
        
        Smee @fitzcarraldo | 3 Dec '12, 15:46 | X | ^ This | Reply
        
        me either really
        
        fitzcarraldo @Smee | 3 Dec '12, 15:49 | X | ^ This | Reply
  - get them to call you
    
    they have ALL the phones!?!!1
    
    labmonkeya529 @Smee | 3 Dec '12, 15:23 | X | ^ This | Reply
  - yeah, customer service on the twits is the tits
    
    had beef with imax, complained in about 3 emails, all ignored. made a sarcy comment to someone on twitter about them, sorted beyond my expectations within a day
    
    alcxxk | 3 Dec '12, 15:25 | X | ^ This | Reply
  - Yep. Done this with O2, Scotrail and BT several times
    
    BT are actually amazing on Twitter.
    
    justanothersheeldz | 3 Dec '12, 15:31 | X | ^ This | Reply
  - Ticketmaster
    
    I had some tickets that hadn't arrived and only noticed on the day of the gig. Tried emailing customer service but got nothing back, tweeted something ranting about @ticketmaster and someone got in touch straight away and my problem was solved in about an hour.
    
    We also had a problem with Virgin recently, we lost TV and web for over 24 hours at the weekend. I tweeted "@virginmedia has now been down for a remarkable 21 hours in Camden and surrounding areas. That's nae telly and nae porn!"
    
    They actually got back in touch with me...
    
    drop_b | 3 Dec '12, 15:32 | X | ^ This | Reply
  - I wonder if this efficient twitter customer service trend could be exploited for free chocolate...
    
    Smee | 3 Dec '12, 15:44 | X | ^ This | Reply
  - I once asked o2 a question on Twitter
    
    and they recorded a video on a barge with a squirrel to answer my question, for some reason
    
    chanticleer | 3 Dec '12, 15:47 | X | ^ This | Reply
    
    meths this'd this
    - i didnt this that
      
      meths @chanticleer | 3 Dec '12, 15:49 | X | ^ This | Reply
  - twitter is great for this
    
    can get a lot sorted out
    
    also a lot of free/last minute gig tickets flying about
    
    Noblet | 3 Dec '12, 15:49 | X | ^ This | Reply
  - @revelsUK I bought a huge bag at cinema and all the revels were made of sand! @MartinLewis @AnneRobinson @ConfectionerOfTheYear2012 #PRfail # chocplaint
    
    Smee | 3 Dec '12, 15:52 | X | ^ This | Reply
    
    justanothersheeldz this'd this

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So I just tweeted O2 with a customer service enquiry as I couldn't be arsed to call them

Cheers

They tweeted back straight away which is good.

Great thread.

In your face

what they meant was "no it is not possible to take a holiday from your contract"

are you this "creepy joe" everyone on here talks about then?

:D

no I think that's DaddyOrChips

i knew this already, that was my joke :(

oh right sorry

me either really

get them to call you

yeah, customer service on the twits is the tits

Yep. Done this with O2, Scotrail and BT several times

Ticketmaster

I wonder if this efficient twitter customer service trend could be exploited for free chocolate...

I once asked o2 a question on Twitter

i didnt this that

twitter is great for this

@revelsUK I bought a huge bag at cinema and all the revels were made of sand! @MartinLewis @AnneRobinson @ConfectionerOfTheYear2012 #PRfail # chocplaint

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