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I'm in a queue with IBM about new laptop right now been in it for 30+ min. when should i give up?
Calling BT to get some line fixed for 2 people in an office
Luckily the guy at BT Ireland gave me some fancy number that got me through straight away...
I hate them more when I ask for their direct line and they go "its 0800800152" NO IT FUCKING ISNT!
for faults n shit
gives you landline numbers for big companies.
1999. Cable & Wireless. They didn't even answer. The line just went dead at shutting up shop time.
Never give up.
Sometimes it can actually be better to give up and call back. It does depend a lot on the individual company's routing engine/rules though.
i dont want to talk about it.
usually to BT as I have to call them on a daily basis.
I was put on hold about 200 times last monday/tuesday/wednesday by some telecom company. They had two songs and I was so very close to killing myself. The two songs were "Its a love thing" and something by, I can only assume, Paul Weller.
Its a love thing got really stuck in my head. So much that I woke up on the third night singing it. I then refused to call that company again which pissed of my client quite a lot.
I did go a bit mental last week :(
rather than a dishonest buffer zone time period of options and 'important messages' wouldn't cost anything (apart from annoyance if it was engaged too often).
The waits that count down the queue position are ok, but indefinite queueing is bum.
but often the technology's too old and/or the decision logic far too complex too come up with a system that wouldn't infurate the customer even more when it comes to informing them of how long they're likely to wait.
but I have been put on hold for well over an hour on more than one occasion when trying to get through to Dell's technical 'support' line (yes, I once made the mistake of buying a Dell product)
Don't make me post links and quotes and stuff.
I bought a Dell laptop and had nothing but trouble with it - had to have about four hard drives replaced in the space of a year because they all kept spazzing out after a couple of months. Replaced it with a Toshiba a few months back and have since had no probs at all.
i bought a Dell desktop and laptop and they've each worked flawlessly, daily, for five years - no probs at all.
"Hello my name is Jason"
No it fucking isn't
"Cherry Baisie Suansing"
but not on constant hold. It was to BT and it went from one hold line through to a person for a few seconds who put me through to another person who just went straight to hold and so on.
I got passed around various different lines and hold music. I hate BT, think they've improved loads recently though
the mechanical voice estimates how long until your call will be answered, and then gives you the option of entering your phone number for an automated callback when your turn in the queue has come up.
I seriously do not know why this isn't a universal employed system.
Other places don't yet. I had to be put on hold for 30minutes last week for someone to answer the phone and say "can I take your name and number for the call back service?"
BUT whilst working on a large business contract for 18 connections (or something) when i worked at the Link i waited almost 4 hours on hold. *shrugs*. I just played PopCap games and waited for the service advisor to help mean a million pounds commission.
trying to get through to the head office of the company i used to work for. Whilst i was at work. Yeah.