a friend of mine apparently recently was sent a cheque from his bank for £400 - to cover previous bankcharges (though NOT as a result of the bank charges thing), because he sent them a letter along with final notices and loan documents claiming hardship.
i find this nice act by the bank a bit bizarre. do they usually do stuff like this? it seems too good to be true...! especially as it is clear from his bank statements that immediately after he got a loan that he paid for flights to america.
so, how do i get my bankcharges back from the bank? bastards.