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are they allowed to do exchanges only?
try this helpful website:
store policy IS store policy, they tend to do it out of courtesy because they know if they didnt they would loose lots of customers and potential customers.
but this common knowledge
lose not loose.
sorry, i'm feeling irritable.
time of the month is it!!!
*runs out crying*
i'm feeling better now i have a cold drink.
a) the item is defective/not as described
b) you bought it online (and are within the 7 day cooling off period)
For anything else, it's at the store's discretion