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it's truly awful.
i'm phoning them to get a PAC code and because my contract is under my mums name they will not let me get the info because she isn't here to 'giver her permission' what a joke! If they don't want my business they can ram it.
that's the law.
Its fair enough that they want her there. They will rape you for charges as well, up to 50 pounds. Just get a new number!
but to be fair i could have any woman say 'i give my son permission to speak on my behalf!'
I change quite often and have not been charged.
at least that's what it says on the website
I don't think Vodafone do (I work for a company owned by them).
if not then you'll need to pay it off.