I just got given a £25 gift of compensation from Natwest for their major cock up in locking me out of my telephone banking set up for over 8 weeks.
Iv'e not had a bank give me money before without asking me to give it back.
This is good news. And has cheered me a little.
What's the best compensation you ahve ever received as a customer who may have been jarred / ripped off unjustly in teh past??