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Just been on hold for 18 minutes! Wow - what's the record here? Did Meths hold it at something like 38 minutes??
I'm sure i got up to 90 minutes on hold over summer, certainly an hour - luckily, it was summer, i was at work, i have 'speakerphone' and it was a freephone number.
Most frustrating thing is, after a month of trying, i finally got through and they came out and fixed the fault within hours.
Their email system is pure joke. A month after i emailed them I got an automated reply along the lines of "sorry we haven't got back to you, does the problem still exist?".
also, why is something getting fixed quickly frustrating? :)
i think i spent the best part of an hour on hold once. the most annoying thing was that it was a problem with my internetz and both BT and my ISP kept saying it was the others fault so i spent basically the whole day on hold to one or the other trying to sort it out when they could have done it themselves by calling each other in about 2 minutes :(