I'm going to take you on a brief journey of what happens when someone actually tries to make your head explode.
1) My iPod dies. Killed by... okay, let's not recriminate. The point is, it's dead. It won't function, turn on, respond to ANYTHING. It's totally dead.
2) I send it for repair. I remind the repair people that as I'd sent it in recently to repair the headphone jack, that might be related.
3) I receive an e-mail back: We've repaired your headphone jack! That'll be £45.
4) I respond: The problem isn't the headphone jack - that problem was solved. The problem is that the iPod is dead. Can you make it not dead please?
5) They are all like "...oh. Sure, we'll get right on that!"
6) Some time passes. I get another e-mail: "We tested your ipod, there's nothing wrong with it." I beg to differ. They ask if there's a problem with the charger. I say no and that at any rate I don't use one to charge the device - it must be an internal problem.
7) They reply again: There's nothing wrong with the iPod.
8) At this point, I assume it’s simply come back to life in the post. Fair enough, I ask them to send it back.
9) Cut to today. I sign for the parcel, open it, extract the iPod, press the on button… nothing. I take advantage of the office punching bag for five minutes and then compose an e-mail. In the e-mail I make my displeasure known that not only does it look like they haven’t even looked at the device, but now I’m paying for two lots of Special Delivery for nothing. I ask them what the chances are that should I send it in again, something will happen.
10) They ask if I’ve tried pressing reset. Have you ever crashed your computer by running too many programs at once? This is what happened to me reading this, instead of programs and subroutines, I was paralysed with potential sarcastic replies… “Only for about 6 hours the day it happened”, “no, cause I’m as stupid as you are” – they just kept coming. In the event I just Copy+Pasted my earlier response detailing that the iPod was DEAD – TOTALLY UNRESPONSIVE and left it at that.
11) I’m going to post it again. Pray for me.