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being kept on hold - how long is too long?
ive been on hold for 14 minutes...becoming increasingly annoyed.
The headline was something like
"WOMAN'S PHONE HELL - 20 HOURS ON HOLD"
So, um, get a magazine perhaps?
0898 666 666
don't ever ring between 9 and 10, that's when everyone rings and it's really fucking busy.
busiest day of the week for most call centres.
who have my reading tickets, trying to arrange a re-delivery.
he was dead.
if it's important then an hour is the most I'll wait.
Anything else gets 20 minutes.
I am not a patient man.