Your are viewing a read-only archive of the old DiS boards. Please hit the Community button above to engage with the DiS !
ill stop that now
I'm happier talking to machines than I am people
but I answered the phone after just one ring
there are obviously some lightning fast people out there
take the same amount of time for each phone to register the call: ie someone else being targetted could hear their phone ring a few seconds before you do.
if you answer, they pass the call to the next available agent, if there isn't one available the call is abandoned.
all call centres have to make sure they don't exceeda certain abandon rate or they get told off.
call 100s of people, and then if you answer it attempts to connect you with someone at the call centre, if no-one is available at the call centre then the call is terminated.
they can't say a word !