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The irony of BT

JustJay [Edit] [Delete] 10 replies 16:35, 26 September '06

I've never encountered anyone or anything so hard to contact, which, for a telecoms company, is pretty surprising.

I moved house on Friday and need to arrange for a phone line/broadband to be switched on.

1) I phoned on Monday, only to be told that they were very busy on Mondays, and that I should either phone back on a Tuesday, or use their website
2) I tried their website, which only offered me the chance to enter my details to have someone call me back within THREE DAYS. I couldn't even do this, though, as my postcode wasn't recognised (new build)
3) I phoned them this morning, and finally got through to their throw a 6 to start phone system. After half an hour on hold, I gave up, since I'm at work.
4) I phoned again a little while ago, and after 5 minutes on the phone listening to a ringing tone, I got an option to be called back within an hour on the number of my choosing. Why didn't I get this sooner!

Why on earth does it take so long to contact a communications company?
and why is it going to cost me ONE HUNDRED AND TWENTY FIVE POUNDS to switch an already installed phone-line on, if they do eventually call me back?

FUME.

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  • private sector efficiency at work ;o)

    seriously, there's a reason why i don't have a phone line. and not just because i'm a tighwad and can steal internet from my neighbour. the thought of dealing with more ridiculous utility companies brings me out in a cold sweat.

    guntrip | 26 Sep '06, 16:54 | X
    • BT don't count

      since they're an ex-public monopoly.

      JustJay @guntrip | 26 Sep '06, 16:59 | X
      • convenient

        ;o)

        guntrip @JustJay | 26 Sep '06, 17:02 | X
    • "nd not just because i'm a tighwad and can steal internet from my neighbour"

      I don't believe you! ;-)

      TheoGB @guntrip | 26 Sep '06, 17:01 | X
  • irony and COMEDY TIMING

    they just emailed me my final bill (£3.88) from my old house.

    bastards.

    JustJay | 26 Sep '06, 17:03 | X
    • £5 of which

      is a late payment charge for the last bill.

      RANDOM.

      JustJay @JustJay | 26 Sep '06, 17:06 | X
      • £5 of £3.88?

        So then they owe you £1.12 - result...

        TheoGB @JustJay | 26 Sep '06, 17:34 | X
        • no, I owe them £3.88

          for some reason the bill includes a vatable service charge of -£1.

          WEIRD COMPANY.

          JustJay @TheoGB | 26 Sep '06, 17:38 | X
  • and now I finally get through

    and they can't connect me until the 27TH OF OCTOBER.

    over a month away.

    which means a month of commuting every day.

    cunts.

    JustJay | 26 Sep '06, 17:33 | X
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