The Irony Of Bt / Social // Drowned In Sound

The irony of BT

JustJay [Edit] [Delete] 10 replies 16:35, 26 September '06

I've never encountered anyone or anything so hard to contact, which, for a telecoms company, is pretty surprising.

I moved house on Friday and need to arrange for a phone line/broadband to be switched on.

1) I phoned on Monday, only to be told that they were very busy on Mondays, and that I should either phone back on a Tuesday, or use their website
2) I tried their website, which only offered me the chance to enter my details to have someone call me back within THREE DAYS. I couldn't even do this, though, as my postcode wasn't recognised (new build)
3) I phoned them this morning, and finally got through to their throw a 6 to start phone system. After half an hour on hold, I gave up, since I'm at work.
4) I phoned again a little while ago, and after 5 minutes on the phone listening to a ringing tone, I got an option to be called back within an hour on the number of my choosing. Why didn't I get this sooner!

Why on earth does it take so long to contact a communications company?
and why is it going to cost me ONE HUNDRED AND TWENTY FIVE POUNDS to switch an already installed phone-line on, if they do eventually call me back?

FUME.

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private sector efficiency at work ;o)

seriously, there's a reason why i don't have a phone line. and not just because i'm a tighwad and can steal internet from my neighbour. the thought of dealing with more ridiculous utility companies brings me out in a cold sweat.

guntrip | 26 Sep '06, 16:54 | X
- BT don't count
  
  since they're an ex-public monopoly.
  
  JustJay @guntrip | 26 Sep '06, 16:59 | X
  - convenient
    
    ;o)
    
    guntrip @JustJay | 26 Sep '06, 17:02 | X
- "nd not just because i'm a tighwad and can steal internet from my neighbour"
  
  I don't believe you! ;-)
  
  TheoGB @guntrip | 26 Sep '06, 17:01 | X
irony and COMEDY TIMING

they just emailed me my final bill (£3.88) from my old house.

bastards.

JustJay | 26 Sep '06, 17:03 | X
- £5 of which
  
  is a late payment charge for the last bill.
  
  RANDOM.
  
  JustJay @JustJay | 26 Sep '06, 17:06 | X
  - £5 of £3.88?
    
    So then they owe you £1.12 - result...
    
    TheoGB @JustJay | 26 Sep '06, 17:34 | X
    - no, I owe them £3.88
      
      for some reason the bill includes a vatable service charge of -£1.
      
      WEIRD COMPANY.
      
      JustJay @TheoGB | 26 Sep '06, 17:38 | X
and now I finally get through

and they can't connect me until the 27TH OF OCTOBER.

over a month away.

which means a month of commuting every day.

cunts.

JustJay | 26 Sep '06, 17:33 | X

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