Boards
The irony of BT
I've never encountered anyone or anything so hard to contact, which, for a telecoms company, is pretty surprising.
I moved house on Friday and need to arrange for a phone line/broadband to be switched on.
1) I phoned on Monday, only to be told that they were very busy on Mondays, and that I should either phone back on a Tuesday, or use their website
2) I tried their website, which only offered me the chance to enter my details to have someone call me back within THREE DAYS. I couldn't even do this, though, as my postcode wasn't recognised (new build)
3) I phoned them this morning, and finally got through to their throw a 6 to start phone system. After half an hour on hold, I gave up, since I'm at work.
4) I phoned again a little while ago, and after 5 minutes on the phone listening to a ringing tone, I got an option to be called back within an hour on the number of my choosing. Why didn't I get this sooner!
Why on earth does it take so long to contact a communications company?
and why is it going to cost me ONE HUNDRED AND TWENTY FIVE POUNDS to switch an already installed phone-line on, if they do eventually call me back?
FUME.
private sector efficiency at work ;o)
seriously, there's a reason why i don't have a phone line. and not just because i'm a tighwad and can steal internet from my neighbour. the thought of dealing with more ridiculous utility companies brings me out in a cold sweat.
BT don't count
since they're an ex-public monopoly.
convenient
;o)
"nd not just because i'm a tighwad and can steal internet from my neighbour"
I don't believe you! ;-)
irony and COMEDY TIMING
they just emailed me my final bill (£3.88) from my old house.
bastards.
£5 of which
is a late payment charge for the last bill.
RANDOM.
£5 of £3.88?
So then they owe you £1.12 - result...
no, I owe them £3.88
for some reason the bill includes a vatable service charge of -£1.
WEIRD COMPANY.
and now I finally get through
and they can't connect me until the 27TH OF OCTOBER.
over a month away.
which means a month of commuting every day.
cunts.