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A Kafkaesque palava http://thequietus.com/articles/06387-radiohead-king-of-limbs-ian-rankin
email saying it was posted in May.. it seems to have went badly..
i love reading about postal disputes in minute detail.
yeah, i know what you mean but then it felt very Radiohead </not a fan>
at the feet of the band themselves. i understand that some people don't like to see bands associate themselves with this type of marketing activity at all, and i can also see that on a basic retail level, shoddy service should not go unflagged, but i think his reaction is over-egged and blown out of proportion.
i think it's ultimately an unfortunate by-product of online shopping that this type of shit happens and it's frustrating as hell when it does, but only in the same way as it's frustrating when a package doesn't turn up from amazon, or when the a delivery person / repairperson doesn't turn up on the day you took off work especially.
i think the way he's turned this on the band seems a bit naive and - dare i say it - reminiscent of a teenager bitching on an internet forum.
or maybe i'm missing the point.
They could have just sold their product through third party retailers in the normal way - then if something went wrong the retailer would get the blame and pick up the cost of putting it right.
By choosing to present themselves as selling directly to their fans they take on the responsibility, and they get the blame if it goes wrong.
Whether they like it or not, Radiohead have set themselves up a small business selling a product to customers who order it. With any online business it's your responsibility to deliver to the customer what they've paid for.
If you've used a shoddy delivery system and haven't set up sufficient contact details/customer service people to deal with things go wrong then as a small business you're failing your customers. It's that simple. If you'd ordered something from, say, a computer parts merchant online and it hadn't arrived but they'd taken the money, claimed you had it and it was impossible to contact them to get help with finding where it had gone you wouldn't go "I think I'm laying a lot of blame at the feet of the guy who sold it to me" - you'd want to know what the fuck he was going to do to rectify the problem. Radiohead shouldn't be seen as an exception to this.
It's what I was trying to say (not clearly enough, obviously)
I was replying to craddington_bear. Really you had it covered but I wanted to rant about something.
Coincidentally, that's where Radiohead took the name w.a.s.t.e. from; it appears on post boxes in the story and relates to a clandestine postal system.
The Crying Of Lot 49 is concerned with chasing down a 'sign', trying to attribute meaning/significance to a pervasive symbol (to no avail). Rankin's anecdote, too, is chiefly about the futility of his search, in which the unknown capacity of each new lead ('Macrurys or MacRurys', 'Yodel or YoDel') serves as much to obfuscate the trail as it does elucidate it. I could make an essay of this by philosophing on Jacques Derrida's notion of 'différence' to tie it all together, but I think I've made my point.
Sorry, I came across as rather rudely abrupt. I guess I just meant that Radiohead's whole w.a.s.t.e./Tristero approach often feels a little contrived, and more how they'd *like* to be perceived - as this vastly significant, under-the-radar communications system for the disenchanted underground. Whereas what's described in the Rankin article looks more like just some classic, impersonal, corporate fuck job.
It's a shame Kafkaesque is such an awful studenty buzz-word really, because it's so frequently spot-on.
True, I think any word derived from literature attains a certain cachet among 'high-minded' sorts unfortunately (see also: quixotic)
I emailed them complaining mine hadn't shown up. I received a reply on the next working day with my dhl tracking number (which Ian Rankin apparently needed to go through such convoluted means to acquire). I used that to locate my order which I received a couple of days later.
What we doesn't have the right to do, as far as I can tell, is to spin this into an article about Radiohead and start saying things about their legacy being tarnished and them being dead to him. That's just melodramatic nonsense. Be angry at the people who've messed him about... yes. Suggest to Radiohead that they need to keep an eye on people running stuff for them... yes. Take a legitimate complaint and somehow spin this into an article about Radiohead... no.
to be fair, i doubt theQuietus paid him to write it.
although I'm not sure what in my post suggested that a) they might have and b) that would make it an issue.
Knock on the door and have a cup of tea with Thom Yorke? It seems from the article the fact he couldn't contact anyone was part of the issue.
He is being melodramatic for sure but if you've got a complaint with a high-profile company, they've not dealt with it satisfactorarily and you've got no way of contacting them, it's not unreasonable to make the complaint public. Unless you think people who contact Watchdog or other consumer programmes/website are in some way unreasonable?
Mine was at a neighbour's place. I hate shitty lowest bidder delivery services. If they'd offered a more expensive Royal Mail option I'd have taken it.
it's better than his last few novels.