Dear Mr zahid fayyaz
Please read on for further information regarding your tickets for the Big Gig/The Cure at The O2 on 26 February.
We understand you have purchased these tickets from Trinity St, but Trinity St has not fulfilled this transaction and delivered these tickets to you. It appears that Trinity St has now ceased trading and, as of Monday 16th February, was very likely to go into administration. Please note that Trinity St has not accounted to us for any of these ticket monies, and therefore your ticket purchases are invalid.
You may wish to apply directly to the administrators of Trinity St for a refund of your ticket monies (we set out their address below). However, we appreciate that this may take some time and may well not be successful. Alternatively, you may seek to claim a refund of your monies through your credit/debit card company. We also set out some information on this below.
In the meantime, we have managed to make available to you for purchase similar floor standing tickets (as per your original order) which we will hold for you till Saturday 21st February at 6pm. Please use the BUY link and unique passcode, listed below, if you wish to purchase these tickets while you are going through the claims process. This passcode is unique to you and not transferable. Please ensure you use the same postal address for delivery as your original order as any other orders will unfortunately be cancelled.
If you feel you are not in a position whereby you are able to afford to purchase the tickets that have been held for you, we have a limited number of complimentary tickets in the rear seated blocks on Tier 400. If you would like to apply for these tickets, please send your request to email@example.com including all of the following information: name, address, date of transaction, no. of tickets purchased from Trinity St, and method of payment by Friday 20th February at 6pm at the latest. We will confirm back to you by 12 noon on Monday 23rd February if your request can be fulfilled. We will try to accommodate as many such requests as possible, but we cannot guarantee that we will be able to accommodate everyone. Unfortunately, please bear in mind that the location of these complimentary tickets is towards the back of the arena in the top level, seated, and not standing tickets as per your original request.
Please note that requests for complimentary tickets will not be fulfilled if you have also used the link above to purchase replacement tickets.
INFORMATION ON MAKING A CLAIM:
If you paid for your tickets by credit card and the value of the transaction was over £100, you have some protection by law (the Consumer Credit Act). You should contact your credit card company to apply for a refund, informing them that you wish to make a claim under Section 75 of the Consumer Credit Act and explaining what has happened. The credit card company will hopefully be able to advise you about the process/timescale, send you a claim form and hopefully issue a refund.
If the amount paid by credit card was less than £100, you could still try to claim through your credit card company (but only some banks operate a chargeback scheme and it is not guaranteed by law).
VISA DEBIT CARD
If you used a Visa DEBIT Card, you MAY be able to claim a refund from your bank through the “ChargeBack” service operated by Visa. However, please note this process is not guaranteed by law and any claim is based on individual circumstances.
Unfortunately, it appears that Maestro does not operate a “ChargeBack” service like the Visa DEBIT card and therefore cardholders do not appear to have the right to a refund from them.
THE ADMINISTRATOR OF TRINITY ST
If you are unable to claim via your credit/debit card company as set out above, you can try to make a claim direct to the Administrators of Trinity St. However please note it is certainly not guaranteed that you will obtain a refund and the process may take some time. You will need to contact them directly in writing, with as much transaction information as possible (name, date of transaction, total amount, reference numbers, method of payment etc).
We understand the address of the Administrator is as follows:
Telephone: +44 (0) 207 935 5566
Both AEG Live and NME are sorry for any inconvenience that this has caused you. We would like to stress that at the time of working with Trinity Street there was no reason to believe that the company would cease trading.
AEG Live & NME