Boards
diverting the head of department's phone to the next most senior person's phone
because the head is never here, and the next in line never bothers to pick up his phone, as she has only been in the department a few months and has decided she doesn't know anything, and doesn't seem to want to learn, thus leaving all the calls to me, even though she was brought in to replace the head when it was decided he did too much work.
so now i can do my work, and she will have to do hers, WIN!