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Ow! Ow! Ow!

I finally got my Converse today - despite much effort at the Post Office.

Anyway...

They really hurt my feet :(

My upper-heel in particular.

This happens to me with most new trainers and ALL new shoes but I thought Converse would be different, seems not :(

Is it that I have weirdly shaped feet or do Converse do this?

Or maybe they're too big/small???